Monday to Friday: 8:00am – 5:00pm, Saturday & Sunday: By Appointment
FAQ

Frequently Asked Questions

Answers to the questions we hear most about packing, shipping, crating, and delivery — from pricing to insurance to international compliance.

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Custom crating, packing, shipping, storage, and white-glove handling, specifically tailored for antiques, art, high-value items, and general cargo.

Pricing depends on item size and weight, shipping distance, packing materials, special handling requirements (like climate control), and insurance value. We offer an initial consultation for a personalized quote.

Heat-treated wooden crates for international compliance, foam-in-place custom cushioning, acid-free materials for art and documents, and bubble wrap, packing peanuts, and custom padding for extra protection.

Yes — essential for temperature- and humidity-sensitive items like fine art, musical instruments, and certain antiques.

An additional fee applies, varying based on the duration of storage or transit and the specific item requirements.

Yes — we specialize in custom crating for sculptures, large furniture, and industrial equipment, ensuring secure crating and shipping.

Same-day courier delivery, door-to-door service, expedited shipping, scheduled delivery, and real-time shipment tracking.

Standard items are typically packed and shipped within 1–3 business days; custom crating or large projects may take longer, though we work to expedite wherever possible.

Yes — we work with you to insure items to your satisfaction, providing photographic documentation and condition reports to support any claims.

We'll assist with filing a claim, provide all necessary documentation, and ensure compensation in line with your insurance policy.

Yes — we comply with all customs and international shipping regulations, including ISPM-15 for wooden crates.

Custom crating requires a deposit, with the balance due upon delivery or completion. Shipping generally requires full payment before shipment unless other arrangements are made.

Contact us through our website, call our office directly, or visit for an in-person consultation.

Yes — secure short-term and long-term storage facilities are available, with climate control options.

Our focus on high-value, unique items, combined with a personalized approach, white-glove handling, and craftsmanship in crating. We're not just moving items — we're preserving legacies.

Feel free to reach out to us for any additional questions or to start your packing and shipping project. We're here to ensure your valuables arrive at their destination just as you remembered them.

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